Upon receipt of your request, we will check the availability of hotels, services and, if possible, make provisional bookings. To do this, we will need early notification of your flight details. Once we have agreed the itinerary and the price, and received your instruction to proceed, we will ask you to transfer a minimum 30% deposit of the total amount to our bank to cover our costs if you cancel thereafter. Upon receipt of your deposit, we will make firm bookings and confirm them to you.

For security, VietnamGreenTravel.com prefers your payment by the following methods:

1. Send money via Western Union

Please use our information hereunder:
First name: Hong
Last name: Pham Thi
Address: Room 411, A6 House, Vinh Ho, Dong Da Dist, Ha Noi City, Vietnam.
City: Hanoi, Vietnam.
ID number: 121 330 320
Phone number: +84 936 078 588 or +84 4 9263899

And send us the Money Transfer Control Number (MTCN) and secret code (if needed) after your sending money.

2. Bank transfer and Cash.

Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:

Beneficiary name: Pham Thi Hong
Beneficiary Account number: 0011 000 520220
Bank name: BANK FOR FOREIGN TRADE OF VIETNAM
Bank address: No. 198, TRAN QUANG KHAI STREET, HOAN KIEM, HA NOI, VIETNAM
Bank swift code or Bank code for transfer: BFTV VNVX001
Website: http://www.vcb.com.vn 

Cancellation/ Refund

If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

• 30 Days before trip commencement: 80% will be refunded
• 14 Days before trip commencement: 70% will be refunded
• 7 Days before trip commencement: 60% will be refunded
• No refund for cancellations within 2 days before departure.

For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.